Identity and responsibility
Number, title, board, status, priority, dates, creator, assignee, and watchers make ownership explicit.
Features
Tickets and operational collaboration
Centralize requests, incidents, jobs, and follow-up in collaborative tickets organized on Kanban boards with search, favorites, shortcuts, and linked business context.
Tickets
Start with the ticket: its content, owners, and linked context
The ticket record brings together ownership, description, conversations, time, equipment, procedures, and other business objects. The next views show how teams organize, search, and quickly reopen those tickets.
Anatomy of a ticket
Everything needed to understand, execute, and track a request
A Sequentia ticket is more than a card in a column. It has a number, title, status, and priority indicator, then brings together responsibilities, description, conversations, time, and the business objects needed to move work forward without losing context.
What a ticket can contain
Description and conversation
Add text, files, links, lists, messages, reactions, and notes in one collaborative space.
Linked operational context
Connect items, equipment, work documents, procedures, events, and locations to keep the full context.
Time and progress
Compare recorded time with the estimate, update status, and retain the history of completed work.
Explore the ticket content in detail
Organization and quick access
The right view and the right ticket in seconds
Teams can choose the representation that fits the work, find a precise request, and keep important tickets within reach.
Boards and multiple views
Switch from Kanban columns to list, compact, calendar, map, or user views depending on the workflow.
Search with combinable filters
Search by title, description, or number, then filter by equipment, user, date, tags, or archived tickets.
Favorite tickets
Add priority tickets to favorites so they remain available in the Favorite tickets navigation section.
Creation shortcuts
Create shortcuts for prefilled tickets to speed up frequent requests and standardize their content.
Operational outcomes
Concrete benefits
Each benefit addresses a real scenario: completing a field job, handling a request, repeating an operation, or correcting an issue without losing context.
- Better coordinated field interventions
Assign a technician, connect the equipment and procedure, track time, and keep job conversations together. Statuses and the board immediately show what is waiting, moving, or needs attention.
- Customer and internal requests with clear ownership
Centralize a request, clarify ownership, inform watchers, and track progress through completion. Creators, assignees, and watchers know who acts, who follows, and who needs to stay informed.
- Recurring operations created faster
Use a shortcut or automation to quickly create a structured ticket with the right context. Shortcuts reduce data entry and ensure frequent requests start with the right structure.
- Fully traceable incidents and corrective actions
Document the issue, attach evidence, coordinate actions, and retain decisions and approvals. Descriptions, messages, files, time, and linked objects remain attached to the ticket after closure.
Frequently asked questions
Answers to common questions about ticket management in Sequentia.
What can a Sequentia ticket contain?
A ticket can contain a number, title, description, status, priority, estimate, recorded time, creator, assignee, watchers, messages, files, items, equipment, a work document, a procedure, an event, and a location.
What is the difference between a ticket and a work document?
A ticket primarily coordinates a request, action, or conversation on a board. A work document is the broader operational record for a job, mandate, or project. The two can be linked.
Can a ticket be marked as a favorite?
Yes. An important ticket can be added to favorites and remains available in the Favorite tickets navigation section for quick access.
How does ticket search work?
Search by title, description, or number and combine filters for equipment, user, date, and tags. Search can also include archived tickets.
What are shortcuts used for?
A shortcut creates a prefilled ticket for a frequent request. It speeds up entry and helps teams use the same structure and board.
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